FAQ's

In the event of an accident, ensuring the safety of everyone involved is the top priority. If there are injuries, immediately notify emergency services at freephone 112.

If there are no injuries, the client should contact traffic wardens at (356) 2132 0202 and then report the accident to our office at (356) 7949 4596

Our staff will guide the client on whether to report the accident to the police or complete a bumper-to-bumper form available in the car. The client must visit our head office to fulfill necessary formalities, file a claim, and/or submit a police report as required.

The vehicle should not be moved until a bumper-to-bumper form or a warden’s report is completed. Collect details from witnesses and third parties involved.

If the accident occurs when our office is closed, notify traffic wardens immediately and contact our office the following morning.

For non-drivable or unsafe vehicles, clients should call the 24hr road assistance number for towing. Subsequently, contact our office at the earliest opportunity to arrange necessary formalities and potentially secure a replacement vehicle.

Throughout the rental period, the client assumes full responsibility for the car, and any damages incurred during this time will be the client’s responsibility unless attributable to a third party.

While under your care, the car is treated akin to personal property. In a scenario where, for instance, your privately owned car parked on the street sustains damage overnight, you remain obligated to cover the repair costs or involve your insurance to address such expenses.

While the car is under rental, the client assumes responsibility, meaning that if the vehicle is broken into or stolen during this period, it becomes the client’s responsibility unless a third party is deemed responsible.

In the event of discovering damage or theft, it is imperative to promptly inform both the police and our office. Filing a police report and an insurance claim is necessary for the insurance to cover the repair costs and/or the replacement cost of the vehicle.

It’s important to note that insurance does not cover any valuables left in the vehicle. Consequently, clients cannot make claims for stolen items when filing an insurance claim.

If a scratch is extremely light, barely visible, or lacks material significance, no charges will be imposed by the company. However, for material scratches or small damages that impact the vehicle’s appearance, the renter is obligated to cover the costs of repair. The company will not apply the excess charge if the cost of the damage is less than the applicable excess.

The outcome also hinges on the type of insurance selected during the rental. Clients who opted for the Gold or Platinum package and adhered to the stipulated conditions, such as reporting the damage to our office and the police, and filing a claim, will not incur any charges.

For any rental extensions, please inform our office at least one day in advance to check availability and confirm the extension. This ensures that our staff won’t be dispatched for vehicle collection if you are not ready for it.

If notified in advance, a one-hour extension will be provided free of charge.

An advance notification for an extension of up to 4 hours (subject to availability) will incur a half-day rate charge (insurances and extras will be charged at the full day rate).

Failure to notify in advance will grant a one-hour grace period, after which a full day’s rental charge will be applied. This rate may differ from the original rental cost. Additionally, if the vehicle was scheduled for collection but not returned to one of our main locations, an extra collection fee of up to 50 euros may be applicable.

Rentals are based on a 24-hour cycle. Each rental day is allocated a maximum of 24 hours, and any time exceeding this period will be considered an additional day. For instance, if you pick up the car at 10 am today, it must be returned no later than 10 am the following day.

A one-hour grace period is permitted per rental, beyond which a full day’s rental rate will be applied. Notably, the one-hour grace cannot be factored into the initial booking and is solely intended for unforeseen delays.

To rent a vehicle, you simply need a valid driving license and a credit card or debit card. If your driving license is in a foreign language and lacks an English translation, you will be asked to provide an English translation for verification purposes.

We accept VISA and Mastercard. Electron and Maestro cards can only be used when an EPOS is available.

AMEX (American Express) cards are NOT accepted.

Customers may incur unforeseen costs during the rental, including speeding fines, parking tickets, unreported damages, and late returns. The company requires a level of security to ensure that any unexpected expenses can be covered through the customer’s credit card.

Our company is a globally recognized organization with a legacy of over 30 years in Malta, operating through multiple offices across the island. All our company details are duly registered with the relevant authorities, and our operations are regulated by Transport Malta. Upholding our reputation is paramount, and we would never compromise the security of our customers’ credit card information.

When renting a vehicle, the company entrusts a valuable asset worth several thousand units to your care. To ensure fairness and mitigate potential risks such as speeding fines, late returns, or damages, it is essential for us to have reassurance and coverage against any associated charges.

When a card is pre-authorized, a fixed amount is temporarily frozen and held in the customer’s credit card account for a duration of 24 to 30 days. This serves as a security guarantee in favor of the company. While the money remains in the cardholder’s account during this period, it is restricted and cannot be utilized for other purchases. The reserved amount is exclusively earmarked for the car hire company and can only be accessed in the event of unforeseen post-rental charges.